East Coast Farmacies Distribution Ordering Guidelines
Thank you for choosing East Coast Farmacies! We pride ourselves in providing a wide selection of quality products, thoroughly inspected by our well-trained and educated merchandising team. Please read the East Coast Farmacies ordering guidelines listed below and reach out with any questions/concerns regarding this process. We strive from thus point forward to develop a satisfactory business relationship with you and your team.
Placing an Order
Please use the OrderSpace online ordering portal to place product orders. Link is provided below—
Monday – Friday 9am to 5pm EST
Attn: East Coast Farmacies
PO Box 15438
Wilmington, NC 28408
All products approved by ECF distribution have third-party lab results available online for customer convenience and satisfaction. You may find these reports at the link provided below.
MOQ’s & Case Counts
Minimum Order: $250.00
Case Counts: Be aware of product case quantities and bulk pricing. Product descriptions will include case quantities for your convenience.
Approved payment methods include; credit/debit card via Quickbooks invoicing/Authorize.net processing and company check. All prices and payments are in US Dollars (USD).
Upon received payment, customer will receive an invoice via email that is payable via credit/debit card or mailed check (please allow extra processing time if paying by check).
Allowance of 48-hour window for customer invoice payment; if extension is necessary, please email email@example.com. All orders must be ‘Paid in Full’ prior to shipment.
NC Tax Exemption: E595
Outside of NC: EIN #
New customers will be required to fill out the online OrderSpace wholesale application form. Please allow 3-5 business days for approval process. Email notification will be received upon approval.
East Coast Farmacies, LLC strives to process shipments within 2-3 business days (stock permitting). If ‘Out of Stock’ -- follow up email will be received from ECF, LLC regarding order information. Once order has been shipped, email confirmation will be sent with tracking number.
All US orders; please allow 5 days (weekends permitting) for shipping.
International order requests will be handled via email at firstname.lastname@example.org
Flate Rate: $15 / larger orders may result in shipping quote
Couriers Used: UPS, USPS
Expedited Shipping: All expedited orders must be placed prior to 12:00pm (noon) EST to guarantee shipment by end of following business day. Please contact email@example.com for more information.
ECF distribution product prices are subject to change without notice; product sales may not be combined with any other offers, discounts, and coupons.
Damaged or missing merchandise must be reported within 5 business days of delivery. All other products may be returned within 30 days. Unless the fault of ECF distribution, all returned items will result in a 10% restocking fee and customer responsibility of shipping charges. Unauthorized returns will not be credited or reshipped. Please contact firstname.lastname@example.org for more information.
Perishable Items: ECF will not issue a credit, nor accept any returns on perishable products. ECF customers are expected to acknowledge this policy and purchase goods at own expense.
Damages & Shortages
All order discrepancies must be reported within 5 business days of delivery.
All orders dispatched by the ECF warehouse are in quality condition. If package shows signs of tampering, a claim must be filed with the courier immediately. If package arrives in good condition, but product inside is damaged, short, or over, please contact ECF fulfillment manager to file a claim.
ECF distribution will arrange return shipping and credit/replace any merchandise lost due to the fault of ECF distribution.
Wholesale Sales: https://hempletondistribution.orderspace.com
Retail Sales: https://hempfarmacy.us/collections
Payment Methods: Credit/debit card, check
Late Fees: ECF reserves the right to charge a 10% late fee if customer invoice is not paid in full within 5 days of due date.
International Orders: Email email@example.com for more information
Note: It is the customers’ responsibility to be familiar with local cannabis regulations and laws. There are products throughout the ordering portal that may be considered illegal in a customers’ city and/or state. East Coast Farmacies, LLC will not be held liable for legal action resulting from these purchases.